Top Rated Plumber in Norfolk, VA
From Ghent Rowhouses to Downtown Developments
Norfolk’s rowhouses in Ghent, brick bungalows in Riverview, and newer downtown developments span more than a century of building styles. A water heater in an older home may sit in a basement or utility space adapted for it years ago, while a newer home may have a dedicated space for its equipment. Hats Off Heating and Cooling provides water heater and boiler service across Norfolk, from the Elizabeth River waterfront to neighborhoods farther inland.
Our licensed technicians offer flat-rate pricing and explain what they find. Every job is backed by our satisfaction guarantee, and new installations come with a two-year labor warranty.
Top Off Your Comfort
Hats Off to Comfort Done Right
-
Your Comfort Comes FirstFrom the first service call to the final check, Hats Off prioritizes your home’s comfort, safety, and satisfaction.
-
Honest, Quality ServiceHats Off believes in doing the job right, providing dependable workmanship and straightforward service every time.
-
Skilled & Experienced Technicians
Our team stays current with the latest HVAC technology through ongoing training and hands-on experience.
-
Family-Owned & OperatedAs a family-owned business, Hats Off provides personalized service and treats every customer’s home like their own.
-
Trusted by the CommunityYears of repeat business and word-of-mouth referrals reflect Hats Off’s commitment to honest, reliable service.
-
20+ Years of Experience
With more than two decades of HVAC experience, Hats Off has the knowledge and expertise to handle your comfort needs.
Uneven Heat in a Norfolk Rowhouse or Bungalow
A boiler problem can show up first in one part of the house. An upstairs room might take longer to warm up, or the whole house might feel cooler even though the boiler is running. If the boiler starts and stops more often than usual, that’s another detail to share when you schedule service.
We’ll ask which rooms are affected and when the change started, then use those details to guide our assessment. Once we’ve checked the boiler, we’ll explain what we found and give you flat-rate pricing for the recommended work.
What a Water Heater Visit Might Look Like in Ghent
If the hot water in your Ghent rowhouse starts running out halfway through a shower, we’ll ask whether it happens at other taps and whether the water heater used to keep up with the same routine. We’ll then check the unit and explain whether the problem can be addressed with a repair.
What Norfolk Homeowners Can Expect From Hats Off
- Family-owned and locally operated
- Flat-rate pricing with no hidden fees
- A satisfaction guarantee on every job
- A two-year labor warranty on new installations
- Technicians who respect your home and time
Questions? We've Got Answers!
Have questions? We are here to help. Still have questions or can't find the answer you need? Give us a call at 757-697-4335 today!
-
How can I prevent root intrusion in my sewer line?Regular drain cleaning and periodic camera inspections can catch root intrusion early. In some cases, a plumber may recommend a root barrier or pipe lining to prevent recurring issues.
-
Do you work on plumbing in older Norfolk rowhouses?Absolutely. We regularly work in homes throughout Ghent, Riverview, and other historic Norfolk neighborhoods, and our technicians are experienced with the plumbing configurations common to that era.
-
Can flooding affect my home's plumbing even after the water recedes?Yes. Floodwater can push debris into sewer lines and put pressure on buried pipes, sometimes causing issues that show up weeks later. An inspection after a flood event is a reasonable precaution.
-
Why does my basement floor drain smell like sewage sometimes?This is often caused by a dry trap, which happens when a rarely used drain’s water seal evaporates and allows sewer gas to rise up. Refilling the trap usually resolves it.
Your Comfort Is in Good Hats
At Hats Off, your satisfaction is our priority! See for yourself what our Customers have to say about working with us.
-
So Professional and Knowledgeable"I highly recommend Hats Off. If you’re lucky you will get Evan as your service technician. Customer service from the first call to schedule to when our technician left was excellent."- LaKeesha H.
-
Outstanding Job"All problems were corrected and system now works like brand new. I highly recommend Hats Off HVAC."- James B.
-
Absolutely phenomenal service from start to finish!"The name says it all and will have you too taking your hat off and thanking them for a job well done!"- Michael M.
-
Excellent Service"Just solid, professional work done right. It’s easy to recognize when a team is dialed in and this team is! From scheduling to execution, everything felt intentional and well managed."- Heather A.
-
Highly Recommend"Tim is an outstanding HVAC tech. Very professional, knowledgeable and patient. I also signed up for the very affordable semi annual maintenance service."- Sarah A.
-
I give him and his company 5 stars"It has been a very long time since my family has experienced this level of professionalism and politeness."- Matthew Y.
-
Great to Work With"The prices are reasonable, the work is excellent, and the people are delightful, from the office staff to the technicians to the owner himself. You can't go wrong with Hats Off."- Gregory M.
-
Amazing"Quick, kind, efficient, and informative :) If you need any thing, call them!!"- Amanda H.
-
I cannot say enough good things about Hats Off."From the initial inspection to the final installation, the entire team was professional, knowledgeable, and courteous."- Leo C.
Hats Off to Savings
Check out our current promotions and schedule your service before it they end!
-
Customer QuestionsGet your answers in our FAQ page. -
Flexible FinancingLearn about our easy financing options.
-
Customer ResourcesCheck out our latest blogs.
